Certified KPI Professional and Practitioner Training

A comprehensive certified KPI professional and practitioner training program helps you gain the skills and knowledge you need to excel.

Join over 100 of organizations that trust DoerHRM KPI Performance Management Software & Training to help maximize their performance!

KPI Performance Management

KPI Performance Management is a tool used by companies all over the world to keep track of and evaluate their employees’ skills and performance in order to help them grow in their careers. The ultimate goal is to make sure that employees use their opportunities and skills to the best of their abilities. This can be done through regular reviews, feedback, and taking care of their overall development.

Testimonial Certified KPI Training

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Industries today face significant challenges in achieving their goals and improving performance. Organizations struggle to identify and measure the right Key Performance Indicators (KPIs) that align with their strategy and provide meaningful insights for decision-making. This is where our Certified KPI Professional and Practitioner Program comes in!

Our program is designed to help professionals master the skills and knowledge needed to develop and implement effective KPIs that drive performance improvement. By attending this two-day training program, you will:

Gain a deep understanding of KPIs and their role in performance management
Learn how to develop and implement a KPI system that aligns with your organization’s strategy
Discover how to measure and analyze KPIs to drive improvement and decision-making
Understand how to communicate KPIs effectively to stakeholders and teams
Gain practical tools and techniques for managing and improving KPIs over time

Our program is delivered by experienced trainers who has been practising KPI program and achieved excellent results. They will provide you with practical insights, case studies, and best practices that you can apply immediately in your organization.

This two-day training and certification program provides an in-depth understanding of the KPI (Key Performance Indicators) concepts and their applications in various industries. Participants will learn how to design, implement and monitor effective KPIs that align with organizational goals and objectives.

The course covers the KPI development process, data analysis techniques, and the use of KPIs for decision-making purposes. The program includes case studies and presentations to reinforce learning and practical applications. Upon completion of the program, participants will be able to develop, implement, and monitor KPIs to improve organizational performance.

HRD Corp is a government agency in Malaysia that is responsible for the development and enhancement of the country’s human resource development (HRD) efforts. Its main role is to promote and support the development of a skilled workforce in Malaysia through various initiatives and programs, as well as collaborate with industry leaders and experts to share knowledge and best practices

The Certified KPI Professional and Practitioner program train people to establish, implement, and manage KPIs professionally and practically in their business. “Train the Trainer” concept allows graduates to become certified trainers and train others in their companies so that the company can benefit from improved performance, increased productivity, and better decision-making for achieving long-term success.

Who should attend?

Our program is suitable for professionals in all industries who are responsible for performance management, strategic planning, operations, or continuous improvement. This includes:

Business owners and executives
Senior managers and team leaders
Performance management and measurement professionals
Operations and production managers
Continuous improvement practitioners
HR and training professionals

Why should attend?

By attending our program, you will gain the skills and knowledge needed to develop and implement effective KPIs that drive performance improvement. You will also have the opportunity to network with other professionals in your industry and learn from their experiences.

Our program is certified by SEGi College Subang Jaya that has strived since 1977 in making things possible, making it a valuable addition to your resume and career development.

Don’t miss this opportunity to become a Certified KPI Professional and Practitioner and drive performance improvement in your organization! Register now to secure your spot in our next training program.

Training Agenda

Day 1

Day 2

Module 1: Introduction to KPIs

- Introduction to KPIs
- The importance of KPIs in measuring organizational performance
- Types of KPIs
- Key challenges in implementing KPIs

Module 2: KPI Development Process

- KPI development process
- Identifying the critical success factors
- Selecting KPIs that align with organizational goals
- Setting targets for KPIs

Module 3: Data Analysis Techniques

- Data analysis techniques used in measuring KPIs
- Tools and techniques for data collection and analysis
- Understanding and interpreting KPI data
- Data visualization techniques for KPIs

Module 4: KPIs for Decision Making

- The role of KPIs in decision-making
- Analyzing KPI data to make informed decisions
- Using KPIs to drive organizational performance
- Communicating KPI results to stakeholders

Module 5: Case Study and Presentation

- Participants will work on a case study that requires the development of KPIs that align with organizational goals and objectives.
- Participants will present their KPI development process and results to the group for feedback and discussion.

Module 6: Developing a KPI Framework

- Developing a KPI framework that aligns with organizational goals and objectives
- Identifying the KPIs that matter most to the organization
- Defining the data sources and metrics for KPIs
- Establishing a KPI reporting and monitoring system

Module 7: KPI Implementation and Monitoring

- Implementing KPIs in the organization
- Monitoring KPIs and tracking progress
- Identifying and addressing KPI performance gaps
- Continuous improvement of the KPI framework

Module 8: Case Study and Presentation

- Participants will work on a case study that requires the implementation and monitoring of KPIs.
- Participants will present their KPI implementation and monitoring process and results to the group for feedback and discussion.

Certification Exam

A certification exam will be conducted at the end of the program to test the participants’ knowledge and understanding of KPIs and their applications. Successful candidates will receive the certification of “Certified KPI Professional and Practitioner.”

Note: The program includes case studies and presentations to reinforce learning and practical applications. The program can be conducted both online and in-person. The program will be conducted from 9 am to 5 pm each day, with appropriate breaks for lunch and refreshments.

Learning Outcome

Upon completion of the Certified KPI Professional and Practitioner training program, participants will have achieved the following learning outcomes:

Understanding of KPI concepts and their applications in various industries
Ability to design, implement and monitor effective KPIs that align with organizational goals and objectives
Knowledge of the KPI development process, data analysis techniques, and the use of KPIs for decision-making purposes
Ability to develop a KPI framework that aligns with organizational goals and objectives
Proficiency in implementing KPIs in the organization, monitoring KPIs, and tracking progress
Ability to identify and address KPI performance gaps and continuously improve the KPI framework
Proficiency in data analysis techniques used in measuring KPIs and tools and techniques for data collection and analysis
Proficiency in communicating KPI results to stakeholders
Ability to work on case studies that require the development of KPIs that align with organizational goals and objectives
Ability to present the KPI development process and results to the group for feedback and discussion.

Upon successful completion of the certification exam, participants will receive the certification of “Certified KPI Professional and Practitioner,” indicating that they have demonstrated proficiency in KPI development, implementation, and monitoring.

Assignment 1: KPI Development Case Study

In this assignment, you will work on a case study that requires the development of KPIs that align with organizational goals and objectives. The case study is based on a fictitious company that needs to improve its sales performance. Your task is to develop KPIs that will help the company measure its sales performance and identify areas for improvement. You will need to consider the critical success factors for the company’s sales function and select KPIs that align with the company’s sales goals.

Assessment Criteria:

Identification of critical success factors
Selection of KPIs that align with organizational goals and objectives
Setting targets for KPIs
Use of data analysis techniques to support KPI development
Communication of KPI development process and results

Assignment 2: KPI Implementation and Monitoring Case Study

In this assignment, you will work on a case study that requires the implementation and monitoring of KPIs. The case study is based on a fictitious company that has implemented KPIs to improve its customer service performance. Your task is to implement and monitor the KPIs to track the company’s customer service performance and identify areas for improvement. You will need to develop a KPI reporting and monitoring system and identify the data sources and metrics for the KPIs.

Assessment Criteria:

Implementation of KPIs in the organization
Monitoring of KPIs and tracking progress
Identification of KPI performance gaps and recommendations for improvement
Use of data analysis techniques to support KPI monitoring
Communication of KPI implementation and monitoring process and results

Certification Exam :

The certification exam is designed to test the participants’ knowledge and understanding of KPIs and their applications. The exam will consist of multiple-choice questions and scenario-based questions that require the application of KPI concepts and techniques. The exam will cover the following topics:

Introduction to KPIs
KPI Development Process
Data Analysis Techniques
KPIs for Decision Making
Developing a KPI Framework
KPI Implementation and Monitoring

Assessment Criteria:

Understanding of KPI concepts and their applications
Ability to apply KPI concepts and techniques
Knowledge of KPI development, implementation, and monitoring processes
Proficiency in data analysis techniques used in measuring KPIs
Ability to identify and address KPI performance gaps and continuously improve the KPI framework

Certified KPI Professional and Practitioner Training

Duration

2 Days

Time

9 A.M. - 5 P.M.

Level

Understanding

Focus

Team Building

Productivity Improvement

Available to book:

Certified KPI Professional Partitional & Program

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How to build

winning teams with KPI?

Hey, I’m Shone Fone Ng. I’m determined to make a business grow. My only question is, will it be yours?

Productivity & Performance Strategist

About Shone Fone

Shone Fone is a Serial Entrepreneur for 10 SMEs since 1997, businesses ranging from equipment supply, manufacturing, equipment maintenance and ISO 17025 calibration service, HRM software development and training. He also an award winning entrepreneur of Asia Pacific Top Excellence Brand – Book of The TOP Recognition.

How to build

winning teams with KPI?

Hey, I’m Shone Fone Ng. I’m determined to make a business grow. My only question is, will it be yours?